[英文]Convergys與Cox更新長(zhǎng)期計(jì)費(fèi)與客服合約
Convergys and Cox Renew Long-Term Billing and Customer Care Contract

2010/11/15

　　CTI論壇(ctiforum)11月15日消息（記者楊佳林）：Convergy今日宣布，Cox更新Convergys smart BSS解決方案的合約，這是今年來(lái)Convergys有線電視解決方案在北美地區(qū)的第三份合約。

Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that Cox Communications, the third-largest cable entertainment and broadband services provider in the United States, has renewed its contract for Convergys Smart BSS Solutions. This is the third contract renewal in North America this year for Convergys’ cable solutions, which support 8 of the top 15 cable, broadband, and satellite providers in the United States. Convergys also supports more than 36 cable, broadband, and satellite providers globally.

With feature-rich and field-proven solutions, Convergys has been a BSS supplier to Cox Communications for 26 years. Under this renewed license agreement, Convergys will continue to provide long-term billing services to Cox’s six million residential and commercial video, voice, and data customers.

“Cox has built its business on exceeding customer expectations; the billing support we receive from Convergys helps us to do that,” said George Richter, vice president of Supply Chain Management for Cox. “This latest contract renewal is a strong vote of confidence for the key role Convergys’ cable solutions will continue to play in enabling Cox to differentiate itself on the superior service we provide our customers.”

“Convergys Smart BSS Solutions have helped Cox Communications successfully manage the relationships it has with its customers for many years,” said Bob Lento, President, Information Management, Convergys. “With this important contract renewal, Cox Communications will continue to benefit from Convergys’ commitment to - and continued investment in - its cable and Smart BSS solutions.”

Convergys Smart BSS Solutions deliver innovative support of convergent services leveraging real-time actionable marketing innovation, helping to minimize risk, reduce operational costs, and generate revenue in order for our clients to focus on building valuable relationships with their customers. Convergys supports seven of FORTUNE’s Top 10 communications companies.

CTI論壇報(bào)道

[英文]Convergys在哥斯達(dá)黎加開(kāi)放第三個(gè)聯(lián)絡(luò)中心 2010-10-19

[英文]Orange Austria使用Convergys Smart BSS 2010-10-18

Convergys發(fā)布“中國(guó)客戶體驗(yàn)計(jì)分卡研究”成果 2010-09-16

Convergys：呼叫中心將更加“智能化” 2010-09-13

分類(lèi)信息: 國(guó)外動(dòng)態(tài)_與_媒體國(guó)外動(dòng)態(tài)_與_計(jì)費(fèi)技術(shù) 媒體_與_計(jì)費(fèi)技術(shù)
文水县| 沾益县| 巴里| 东乌珠穆沁旗| 乡宁县| 灵川县| 特克斯县| 柏乡县| 建德市| 紫金县| 香港 | 神池县| 牟定县| 大城县| 锦屏县| 尼木县| 尉氏县| 商河县| 应用必备| 内江市| 富顺县| 兴文县| 来宾市| 乌什县| 永兴县| 宾阳县| 凤凰县| 白沙| 扎兰屯市| 积石山| 翁牛特旗| 昔阳县| 常州市| 河曲县| 基隆市| 马龙县| 若尔盖县| 璧山县| 东城区| 台山市| 富顺县|