[英文]Convergys助納米比亞MTC提升客戶體驗
Convergys to Help Namibia’s MTC Enhance Customer Experience

2010/11/11

Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that longstanding client MTC, Namibia’s leading cellular operator with 1.5 million subscribers, will take delivery of two solutions from the Convergys Intelligent Interactions suite.

MTC sought customer retention and loyalty solutions that would scale to its growing needs while driving revenue growth. Convergys’ Intelligent Loyalty Solution, based on Convergys Dynamic Decisioning Solution, will help enable MTC offer a new range of flexible and loyalty-enhancing offers to its pre- and postpaid users. MTC will also use Convergys Intelligent Self-Service to handle functions such as payments or account enquiries on a new Intervoice [R] Voice Portal Platform. Convergys will provide three years of maintenance on the solutions.

“While MTC has long been the leading mobile provider in Namibia, with increased competition, we will need both speed and flexibility to launch loyalty-driving offers to retain our market share,” said MTC Managing Director Miguel Geraldes. “Convergys Intelligent Loyalty Solution gives us the dynamic ability to target our pre- and postpaid subscribers with attractive offers that will help us retain our number one position in our market. Intervoice Voice Portal, from the Intelligent Self-Service portfolio will help us improve our customer self-care channels.”

“MTC is an excellent example of a wireless company focused on offering optimum customer experience and care to drive high levels of retention. Convergys’ solutions will help MTC provide the appealing offers that drive subscriber loyalty, enhance the customer experience, and promote high levels of customer satisfaction,” said Jim Goetz, Convergys CIO and General Manager, Global Technology Solutions. Convergys understands how to help our clients retain subscribers and supports MTC’s aim to remain the number one provider in Namibia.”

Convergys has been helping companies optimize the value of their customer relationships for over 30 years. Its industry-leading technologies and services take advantage of this experience to provide solutions that balance customer satisfaction with cost reduction.

CTI論壇報道

[英文]Orange Austria使用Convergys Smart BSS 2010-10-18

Convergys發(fā)布“中國客戶體驗計分卡研究”成果 2010-09-16

Convergys：呼叫中心將更加“智能化” 2010-09-13

調(diào)查稱電信類客服滿意度高短信將成溝通新方式 2010-09-08

熱點(diǎn)專題: 呼叫中心運(yùn)營管理專欄
分類信息: 運(yùn)營管理_與_呼叫中心運(yùn)營管理_與_國外動態(tài) 運(yùn)營管理_與_移動呼叫中心_與_國外動態(tài)
永定县| 阿拉善左旗| 镇坪县| 莫力| 涟水县| 曲水县| 贡觉县| 淮南市| 尉犁县| 芒康县| 青岛市| 石柱| 武夷山市| 洪泽县| 松溪县| 米易县| 来安县| 平阴县| 黑龙江省| 克东县| 错那县| 砀山县| 西乌珠穆沁旗| 乡城县| 高尔夫| 图木舒克市| 剑阁县| 浦江县| 奉化市| 和林格尔县| 綦江县| 尤溪县| 甘德县| 泸水县| 义马市| 温州市| 新建县| 湖南省| 瑞丽市| 商都县| 三门县|