首頁(yè)>>廠商>>IVR系統(tǒng)平臺(tái)廠商>>Pronexus

[英文]Pronexus IVR助Scripps報(bào)業(yè)集團(tuán)提高效率
Scripps Newspaper Group Increases Efficiency with the Help of Pronexus’ IVR Software

2011/01/05

Pronexus, the developer of the leading Interactive Voice Response (IVR) toolkit Pronexus VBVoice™, announced today that the E. W. Scripps Company, a media company operating 14 newspapers throughout the United States, will standardize on a VBVoice-based subscription system which handles complaints, vacations stops and restarts, delivery confirmations as well as payments.

Efficiency Important in the Newspaper Business

Scripp’s VBVoice implementation started in one Florida-based newspaper in 2002. “Our old system was inflexible and expensive,” describes Dr. Ed Lindoo, Senior Director of IT Infrastructure for Scripps. After a systems integrator built a new subscription system based on VBVoice, Scripps took over the maintenance and further development of it.

Scripps’s IVR’s usage rate is 57—59% while the old system operated at 32—35%. Recently, other Scripps newspapers have adopted Dr. Lindoo’s IVR thanks to its affordability and effectiveness. By the time the 18-month standardization project is over, the VBVoice-based system is estimated to be handling up to 10,000 calls a day for all the Scripps newspapers. VBVoice has been hugely successful for the sites that use it and Dr. Lindoo expects similar savings for the rest of the group: “The new IVR will save us upwards of $1.5 million per year”. “In a fiercely competitive market like the newspaper industry, VBVoice can help deliver superior customer service while keeping the costs down,” says Jordan Sommerville, Territory Sales Manager for Pronexus.

Technically-advanced Solution

Scripps’ VBVoice-powered touch-tone IVR covers three time zones and plays different greetings based on the local time, taking advantage of multithreading. Over the years, Dr. Lindoo has changed the system several times in response to changes in other systems and in Scripps’ IT infrastructure. “One of the things that I like about VBVoice is its flexibility. Making changes is fast and we get terrific support from Pronexus,” says Dr. Lindoo.

CTI論壇報(bào)道


相關(guān)閱讀:
[英文]IVR監(jiān)控工具幫助呼叫中心處理技術(shù)問(wèn)題 2010-12-14
[英文]如何確保最大化關(guān)鍵任務(wù)IVR系統(tǒng)正常運(yùn)行時(shí)間 2010-12-10
[英文]處理ivr升級(jí)的建議 2010-11-24
[英文]Connect NZ選擇VBVoice重新開(kāi)發(fā)IVR 2010-11-04
[英文]IVR開(kāi)發(fā)提示：個(gè)性化你的系統(tǒng) 2010-11-03

熱點(diǎn)專題:  呼叫中心  
分類(lèi)信息:  呼叫中心_與_國(guó)外動(dòng)態(tài)  呼叫中心_與_媒體  呼叫中心_與_IVR技術(shù)  呼叫中心_與_系統(tǒng)建設(shè)技術(shù)
 亚洲精品网站在线观看不卡无广告,国产a不卡片精品免费观看,欧美亚洲一区二区三区在线,国产一区二区三区日韩 乡宁县| 昌乐县| 兴隆县| 德安县| 洞口县| 从江县| 沙河市| 云林县| 扶风县| 阿荣旗| 耒阳市| 普洱| 宽城| 西盟| 竹溪县| 湾仔区| 秦皇岛市| 东明县| 昭平县| 宁明县| 吴桥县| 贞丰县| 汝南县| 常熟市| 柳林县| 洪江市| 定安县| 循化| 庆城县| 伊宁县| 上饶市| 武清区| 漳平市| 郑州市| 霍邱县| 乌恰县| 连平县| 阿克| 利辛县| 潼关县| 民权县| http://444 http://444 http://444 http://444 http://444 http://444