[英文]處理ivr升級的建議
Advice on Managing IVR Upgrade

Steve Brown 2010/11/24

With the launch of VBVoice 7 many in our customer and partner community are initiating projects to upgrade their IVR applications and upgrade their hardware and software environments. VBVoice 7’s support of Windows 7, Windows Server 2008 and Visual Studio 2010 is the catalyst for many to put a project in place to migrate off of old or unsupported platforms.

Staying current is a good practice. After all, having an IVR system go down and not have the ability to get back into production because of problems in unsupported software or unavailable boards could be a recipe for someone to lose their job!

Upgrading to current platforms is a good business and IT practice, as is having an upgrade plan! Many of our customers are exercising good management practices of taking a deliberate approach to planning the upgrade, and the first step is a plan. The opposite is the so-called “hope” method; i.e., hoping that it all works.

A smooth IVR system upgrade requires a number of good software practices, but it doesn’t have to be too complicated. If your dependencies are small you can manage your project with a spreadsheet. If your dependencies are layered, then use a project management tool. Microsoft Project is an example of a tool that is effective and not too expensive. A few thousand spent in tools and planning is less expensive than being out of operation.

Remember to version your builds! Capturing all the changes you make in software, hardware and telephony environments will help in troubleshooting and will definitely help if you need to get a vendor on the line for support.

From Sales' perspective, we want successful upgrades and happy customers. A good project plan is the start of a successful upgrade.

Remember to plan, test, validate and pilot before you go live!

Advice on Managing IVR Upgrade

CTI論壇編輯

[英文]IVR開發(fā)提示：個性化你的系統(tǒng) 2010-11-03

[英文]多線程IVR開發(fā) 2010-10-29

Pronexus推出VBVoice7 免費(fèi)提供IVR開發(fā)工具包 2010-09-08

Pronexus推出IVR解決方案定位器 2010-08-17

分類信息: CTI文摘_與_CTI平臺技術(shù) CTI文摘_與_IVR技術(shù) CTI平臺技術(shù)_與_IVR技術(shù)
漯河市| 迁西县| 凉城县| 垫江县| 肇东市| 云和县| 和顺县| 晋宁县| 革吉县| 阿合奇县| 沈阳市| 兴和县| 台北县| 江源县| 瑞安市| 镇江市| 舒城县| 仙桃市| 鄂托克旗| 丹棱县| 宁陕县| 紫阳县| 虞城县| 乌兰浩特市| 贵定县| 东辽县| 闵行区| 长沙县| 葫芦岛市| 内黄县| 鹤壁市| 孟州市| 钟祥市| 体育| 吐鲁番市| 施秉县| 安福县| 祁东县| 鹤山市| 澄迈县| 靖安县|