首頁>>>行業(yè)應(yīng)用>>>電信　　　　　[相關(guān)廠商信息]

[英文]英國電信為印度呼叫中心聽不懂伯明翰伯明罕口音致歉
BT Apology over Indian Call Center's Failure to Understand Brummie Accent

2011/01/26

UK phone provider BT has apologized to Viv Tomkins, a Birmingham customer, after she claimed that the Indian call centre staff could not understand her accent.

"I couldn't believe the cheek of it. I know I've got a Brummie twang but I speak the Queen's English," the Daily Mail quoted Tomkins as saying.

Viv, 59, who was trying a sort out a BT vision bill, was put through to India four times, only to hang up "in despair" everytime.

"I was on the phone each time for ten minutes minimum - I think to people in Mumbai - and got so frustrated because I couldn't understand what some of the people were saying," she said.

"I had to ask their staff to repeat themselves over and over."

"I got so frustrated. I felt like throwing the phone out of the window," Tomkins added.

The final blow came when Charlene Conway, from BT's correspondence centre in Durham, sent a letter blaming HER accent for the problem.

BT has aplogized, and said, "The letter was not intended to cause offence. We have contacted the customer to clarify."

CTI論壇報(bào)道

相關(guān)閱讀:

服務(wù)外包的國際發(fā)展形勢簡析 2011-01-25

加拿大蒙克頓：發(fā)展呼叫中心重振經(jīng)濟(jì) 2011-01-25

鴻聯(lián)九五呼叫中心CCCS標(biāo)準(zhǔn)體系認(rèn)證項(xiàng)目啟動(dòng) 2011-01-24

[英文]Convergys杰克遜維爾呼叫中心擴(kuò)充至600人 2011-01-21

[英文]Teleperformance阿比林呼叫中心和德州公用拓展合作 2011-01-19

熱點(diǎn)專題: 呼叫中心呼叫中心外包專欄
分類信息: 呼叫中心外包_與_呼叫中心呼叫中心外包_與_電信呼叫中心_與_電信

潮州市| 沭阳县| 克什克腾旗| 迭部县| 阿鲁科尔沁旗| 潮州市| 茌平县| 安乡县| 嘉禾县| 绩溪县| 哈尔滨市| 赤峰市| 德州市| 广安市| 城市| 大竹县| 施甸县| 航空| 安图县| 南昌市| 云和县| 清河县| 阿合奇县| 柞水县| 河西区| 十堰市| 丹江口市| 祁阳县| 大方县| 镇沅| 梁山县| 炉霍县| 崇礼县| 翁牛特旗| 涟源市| 霍林郭勒市| 四子王旗| 桃江县| 若尔盖县| 南丹县| 甘肃省|