首頁>>廠商>>軟件開發(fā)商>>Verint

[英文]Verint位列聯(lián)絡(luò)中心勞動(dòng)力資源優(yōu)化領(lǐng)導(dǎo)者象限
Verint Placed in Leading Industry Analyst Firm's Magic Quadrant for Contact Center Workforce Optimization

2010/11/03

Verint® Systems Inc today announced its position in the Leaders Quadrant of Gartner’s new Magic Quadrant for Contact Center Workforce Optimization, as published October 27, 2010.

On an annual basis, research and advisory firm Gartner, Inc. evaluates the contact center workforce optimization (WFO) technology landscape and positions contact center WFO providers in one of four quadrants based on an evaluation of their completeness of vision and ability to execute. According to the firm, “Leaders in the WFO market provide functionally broad and deep [through] WFO software solutions that can be deployed and supported globally. These solutions are suitable for all sizes and complexities of enterprises, and have broad industry coverage. Revenue is strong, and new references are readily available.”

“Our customers are driving this momentum for Verint—both around the contact center and in expanding our solutions into other customer-impacting parts of the enterprise, including back-office operations and remote/branch office environments,” says Nancy Treaster, senior vice president and general manager, Verint Witness Actionable Solutions®.

Verint’s Magic Quadrant standing is based on the company’s ability to execute—covering such aspects as its product/service solution set, overall viability, sales execution/pricing, market responsiveness and track record, marketing execution, customer experience and operations—and its completeness of vision, which includes innovation, market understanding, marketing strategy, sales strategy, offering/product strategy, business model, vertical/industry strategy and geographic strategy as evaluation criteria.

Regarding the WFO market at-large, the Gartner research states that “increased organizational awareness surrounding the value proposition associated with WFO and growing maturity of the existing solutions is fuelling market adoption.” The report also states that “the ability for a WFO solution to improve operational efficiency and at the same time drive interaction effectiveness is a key ‘win win’ for contact centers under pressure to deliver a positive customer experience and potentially increase revenues, without relaxing efficiency goals.”

CTI論壇報(bào)道



相關(guān)閱讀:
Verint發(fā)布全新的Impact 360 文本分析解決方案 2010-10-18
[英文]Verint提高Nextiva®® IP視頻產(chǎn)品組合 2010-10-13
北美最大呼叫中心外包商憑借Impact360改善績(jī)效 2010-09-07
云計(jì)算呼叫中心提供商inContact與Verint結(jié)盟 2010-08-18
O2 Ireland呼叫中心采用Impact 360語音分析軟件 2010-07-26

熱點(diǎn)專題:  呼叫中心    運(yùn)營(yíng)管理專欄
分類信息:  運(yùn)營(yíng)管理_與_呼叫中心  運(yùn)營(yíng)管理_與_國(guó)外動(dòng)態(tài)  運(yùn)營(yíng)管理_與_企業(yè)  運(yùn)營(yíng)管理_與_呼叫中心排班技術(shù)
相關(guān)頻道:  聯(lián)絡(luò)中心    
松桃| 密山市| 郸城县| 工布江达县| 宁武县| 三原县| 灌云县| 库伦旗| 乌恰县| 牡丹江市| 汉川市| 浏阳市| 湖南省| 如皋市| 萝北县| 木里| 永仁县| 凤凰县| 江阴市| 凉山| 孟连| 措美县| 桐乡市| 商水县| 馆陶县| 东明县| 巴楚县| 高陵县| 靖西县| 当雄县| 兴海县| 南开区| 汤原县| 双辽市| 凤台县| 都江堰市| 无锡市| 嘉祥县| 三河市| 会泽县| 河北区|